Nos services
Effective Date: MARCH 23nd, 2026
These Terms and Conditions shall apply to the provision of the General Medicine service (“the Service”). It also applies to the processing of personal data carried out through the technical integration established between Teladoc and the Client via API (“the Integration”) for the purpose of enabling the provision of the Service.
The Service and Integration are provided by Teladoc Health International, S.A.U. with registered offices at 252-260 Via Augusta 08017 Barcelona Spain (hereinafter “Teladoc”, “We”, “Us” or “Our”) to those users (hereinafter “the User”, “You” or “Your”) who register for the use of the Service.
Please read these Terms and Conditions carefully and make sure that You understand them. You will be asked to agree to these Terms and Conditions before being provided with access to the Service. Your acceptance of these Terms and Conditions is a condition of Your use of the Service.
THE GENERAL MEDICINE SERVICE IS NOT INTENDED TO BE USED AS AN EMERGENCY SERVICE. IN CASE OF EMERGENCY DO NOT CONTACT US. DIAL THE LOCAL EMERGENCY NUMBER AND THEN CONTACT YOUR TREATING PHYSICIAN.
THE GENERAL MEDICINE SERVICE DOES NOT REPLACE ANY EXISTING PRIMARY CARE PROFESSIONAL OR THE IN-PERSON VISITS, RATHER THIS SERVICE IS INTENDED INSTEAD ONLY TO COMPLEMENT THEM. RESPONSIBILITY FOR YOUR COMPREHENSIVE CARE SHALL ALWAYS REMAIN WITH YOUR LOCAL CLINICIAN OR PRIMARY CARE PHYSICIAN.
You understand that given the remote nature of the Service there are some inherent limitations, such as the fact the Teladoc professionals associated to the provision the Service will not have the benefit of having direct, physical contact with You, or to examine You in person or order specific tests and/or any other examinations.
Service features:
General Medicine
This service enables the User to ask health and/or wellbeing related questions to a team of licensed doctors.
This service does not cover the following symptoms which are classified as high risk:
Chest pain
Dyspnea (Shortness of breath/ Difficulty in breathing)
Confusion/ weakness/ dizziness
Loss of consciousness/ Syncope or seizure
Trauma- without examination hard to assess
New onset headache
Abdominal pain
Hemorrhage- i.e. PR bleeding, melena, hematemesis
Bloody Diarrhea
Stroke – (or any neurological symptoms)
Suicidal thoughts and ideation
Any other relevant condition where the agent or doctor concludes that the User cannot be safely explored through virtual care.
If any of the following factors are relevant in any given case, the doctor acting in the provision of the Teleconsultation service has a very low threshold for advising the patient to proceed to a face-to-face consultation:
Extremes of age (Babies under 6 months old or adults over 80 years old)
Substance abuse/ intoxication
Language barriers
Unfavorable social situation (For example, lack of conditions for appropriate care with a household such as lack of access to food or medication or lack of caregiver. Situations of grave social isolation)
Psychotic disorders
Multiple comorbidities & medications (esp DM, immunosuppression, malignancy)
After Your consultation with the doctor, if he/she deems it appropriate under his/her medical criteria, and in any case following applicable regulations in place and Teladoc’s Prescription Policy from time-to-time, the doctor can issue a prescription.
There is no guarantee You will be given a prescription by the doctor.
The prescription issued is by the doctor is for the sole and exclusive use of its recipient. Neither Teladoc nor its doctors shall be responsible for the misutilization of the prescriptions by the recipient.
This service is provided on a chat and videoconsultation basis.
The Service rely on the information and/or documentation that You provide to Teladoc and to the healthcare professionals. For that reason, it is important that You provide accurate and true information.
You understand that delays in the provision of the Doctor Online service due to failures of technology, such as a disconnected phone call, despite appropriate security and technical measures utilized by Teladoc, may occur.
By using the Service via the Integration, You confirm that You are at least 18 years of age. Subject to applicable laws parents and / or legal guardians can use the Service for the benefit of children under 18 years of age, however, all communication in such cases will be with the parent or legal guardian of the relevant individual.
The User agrees to use the Service for which he / she is registered, as well as the Integration in good faith, and in accordance with these Terms and Conditions and any other terms and conditions that might be applicable and notified to / accepted by him / her from time to time and solely for the purpose of being provided with the Service for which he / she is registered.
All copyright material contained within the Teladoc Platform is proprietary material or under due license. Any access to this material by You does not entitle You to any license or right for the reproduction and/or distribution and You must not do so. Otherwise, it may constitute a serious offence of intellectual and industrial property.
Where You receive the Service as a benefit under Your insurance policy or where You have been selected as an eligible user of any health/wellbeing services by Your insurer, Your use of the said Service will also be subject to and in accordance with the rules of that policy or employer agreement.
In the event of contradiction between these Terms and Conditions and any other information made available to the User, these Terms and Conditions shall prevail.
Any update and/or modification of these Terms and Conditions and/or to Teladoc’s Data Privacy Notice will be displayed within the Teladoc portal/ mobile app as soon as reasonably practicable.
On the application, You must select the location where You are based at the time of the telehealth consultation so We can direct Your consultation to the appropriate physicians.
Teladoc Staff are entitled to a safe and respectful work environment. Violent behaviour towards staff will not be tolerated. You will be dismissed from the teleconsultation. Verbal abuse and harassment of staff is not tolerated. This includes yelling, swearing or other abusive behaviour. This may result in your dismissal as a patient.
